Privacy Policy

At RMK Design, we are committed to safeguarding your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website https://rmkdesign.co.uk/. By using the Site, you agree to the practices described here.


1. Information We Collect

1.1 Information You Provide Directly:

We may collect personal data you provide, such as:

  • Your name, email address, and phone number.
  • Billing and shipping details for purchases.
  • Messages or queries submitted via our contact forms.

1.2 Information Collected Automatically:

When you visit our Site, we may collect certain data automatically, including:

  • Your IP address.
  • Browser type, operating system, and device information.
  • Pages viewed and time spent on the Site.
  • Referring URL (the website you visited before ours).

1.3 Cookies:

We use cookies to enhance user experience and analyse website performance. For more information, see our Cookie Policy.


2. How We Use Your Data

We use your personal data for the following purposes:

  • To provide and manage our services.
  • To respond to your enquiries and support requests.
  • To process payments and deliver products or services.
  • To send updates, promotions, and newsletters (if you have opted in).
  • To improve our website and user experience.
  • To comply with legal requirements.

3. Legal Basis for Processing

We process your data based on:

  • Consent: Where you have given explicit consent (e.g., subscribing to a newsletter).
  • Contractual Necessity: To provide services or products you have requested.
  • Legitimate Interests: For purposes such as improving our services and ensuring website security.
  • Legal Obligations: To comply with applicable laws and regulations.

4. Sharing Your Data

We do not sell or trade your personal data. However, we may share your information with:

  • Service Providers: Trusted third parties who assist in delivering our services (e.g., payment processors, IT support).
  • Legal Authorities: If required to comply with legal obligations.
  • Business Transfers: In the event of a merger, sale, or acquisition of our business.

5. Data Retention

We retain your personal data only for as long as necessary for the purposes outlined in this policy or as required by law. When your data is no longer needed, we securely delete or anonymise it.


6. Your Rights

Under the UK GDPR, you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request corrections to inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data (“right to be forgotten”).
  • Restriction: Request limited processing of your data.
  • Portability: Receive your data in a machine-readable format.
  • Objection: Object to processing for direct marketing or legitimate interests.
  • Withdraw Consent: Withdraw your consent at any time, where applicable.

7. Data Security

We implement robust security measures to protect your personal data against unauthorised access, alteration, or loss.


8. International Transfers

If your data is transferred outside the UK, we ensure appropriate safeguards, such as Standard Contractual Clauses, are in place to protect your information.


9. Third-Party Links

Our Site may include links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing personal data.


10. Cookies

Cookies are used to personalise your experience and improve our Site’s functionality. You can manage your cookie preferences through your browser settings or see our Cookie Policy for more details.


11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.


12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us.

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